Note to Buyer: ALL ITEMS ARE CUSTOM DESIGNED AND (OR) REPLICAS
Will I Receive A Tracking Number?
- Yes, you will automatically be emailed a tracking number within 5-7 business days. If you do not receive a tracking number please email us at firstname.lastname@example.org
Questions about shipping UPDATES check out SHIPPING tab at the bottom of the homepage.
If you would like a refund in the original payment method or EXCHANGE :
PLEASE email email@example.com and follow the instructions below
Returning By Mail:
With limited exceptions, we do not provide prepaid return labels; you are responsible for covering shipping costs to return.
To return by mail – Use the carrier of your choice. All returns must include a note that clearly indicates which items are being returned and reasoning for return/exchange . If this is not filled out correctly, your return may experience issues in processing. Email your tracking number to firstname.lastname@example.org for both parties to have proof of the return.
Mail your return items to our Returns Department at the address stated below:
P.O. Box 54532
Irvine, Ca 92619-4532
Depending on the shipping method and carrier selected, your return package may take several weeks to reach us if returning from an international location. Please allow 5-7 business days to process your return once it is delivered to our Distribution Center. Once your return is fully processed, we will issue you refund.
Should you receive a damaged, defective, or incorrect item, contact our Customer Care team via the Online at email@example.com. Once we receive your request, we will be in contact with you to address and resolve the issue.
Returned-to-Sender & Refused Packages
This can happen if (1) an address is invalid or missing information, (2) the carrier is unable to deliver your package, or (3) the order is refused by the customer at time of delivery.
Returned-to-Sender or Refused packages :
We are able to make changes to orders within 5 hours after order has been placed in our system. To ensure that your package is properly delivered, make sure that your address is entered correctly and includes all relevant information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) are critical to ensuring delivery.
We do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect at the time of purchase.
Helpful Hint: Urbansports Culture is not responsible for returns until they reach our Distribution Center in Irvine, CA. Keep your proof of postage and ship your return along with a tracking number as we are not liable for return packages that are lost or stolen in-transit. Also, email your tracking number to: firstname.lastname@example.org. Without proof of receipt and delivery, Urbansports Culture will not issue refund.
Please be sure to send us your item(s) back in full accordance with our Return Policy:
Items must be sent back within 30 days of the delivery date.
Items must be unworn, unwashed, and have original tags attached. No signs of wear, and returned in their original packaging.
Items must be free of stains, makeup, deodorant, smell, or wear. Items received with foul smells and not up to standard with returning policy will be discarded and the store is not held responsible for item (S). This is part of our COVID protocol.
All returns must include a handwritten or typed note that clearly indicates which items are being returned. If this is not filled out correctly, your return may experience issues in processing.
When sending back items from multiple orders, you must write out or type a note for each applicable order.
All returns are refunded in the original form of payment.
We are not liable for any return packages that may become lost or stolen in-transit. Please keep your proof of postage and/or return tracking number when shipping back your returns.
Returns are processed within 5-7 business days after your item(s) are delivered to us.
Damaged, defective, or incorrect items must be reported within 7 days of delivery.
Please take a close look at our size chart. We go by are own jersey sizing and not by other big brand stores sizing. We will not be refunding for those returns only exchanging for the size of your choice.