SHIPPING & DELIVERY POLICY

Updated to reflect our high-volume, made-to-order production model

When Will I Receive a Tracking Number?

All of our products are custom designed and made to order. Because of this, your order goes through both a production and a shipping process.

  • Production time: 7-10 weeks
  • Shipping time (after fulfillment): 7–20 business days
  • Total estimated delivery time: 3-4 months
  • You’ll automatically receive a tracking number once your order ships. If you haven’t received tracking within 25 business days, please contact us at [email protected] for assistance.

Do You Ship Internationally?

Yes — we ship worldwide!

Please note:

  • Customers outside the U.S. are responsible for any applicable duties, customs fees, or taxes
  • If you need help placing an international order, email us or DM us on Instagram

Shipping Method & Delays

  • Standard Shipping: $10-30 flat rate
  • Carriers: USPS, FedEx, DHL, 17Track, 4PX (varies by destination)
  • During peak seasons or global events, you may see fewer tracking updates until the order reaches your local delivery hub

We work closely with our shipping partners to ensure fast and safe delivery, but please allow extra time in cases of weather, customs delays, or carrier backlog.

Multiple Shipments

Some items may ship separately as they’re completed.

  • You’ll receive a tracking number for each shipment
  • We do not charge extra for split shipments

Returned-to-Sender or Refused Packages

Packages may be returned if:

  • The address was incomplete or incorrect
  • The customer refused the package
  • The carrier couldn’t deliver after multiple attempts

We are not responsible for lost or undelivered packages due to incorrect addresses or failure to retrieve packages from local delivery hubs. Please ensure your address is accurate when placing your order.

Shipping Liability Disclaimer

Once your tracking number is issued and your package has been handed over to the shipping carrier, Urban Sports Culture is no longer responsible for delivery issues. This includes:

  • Delays due to customs or weather
  • Packages marked as “delivered” but not received
  • Theft or loss after carrier drop-off

If you experience a problem, we’ll gladly help you file a claim with the carrier. We recommend using a secure delivery location and tracking your shipment closely.

Returns, Refunds & Exchanges

Please refer to our full Return Policy for eligibility.

In short:

  • All sales are final due to the custom nature of our products
  • However, if you receive an item that is defective, damaged, or doesn’t fit, please contact us within 30 days of delivery and we’ll work with you to resolve it

Chargeback Fraud Policy

By placing an order on our website, you agree to our posted timelines and policies. Any chargebacks or payment disputes made outside of these terms may be contested and escalated to fraud prevention networks.

We’re always happy to help resolve any issue — just reach out to [email protected] and we’ll make it right.